POLITIQUE DE RETOUR Eurospares

La confiance et la clarté sont deux valeurs très importantes pour Eurospares et, à ce titre, nous voulons nous assurer que notre politique de retour est claire, concise et facilement compréhensible pour tous les clients.

General Returns Policy

Notre politique générale de retour est définie ci-dessous ; veuillez noter cependant que les consommateurs britanniques sont couverts par les réglementations sur les contrats de consommation qui sont détaillées dans la disposition suivante.

Sauf si les marchandises sont mal décrites, incorrectes, endommagées ou défectueuses, la politique de retour suivante s'applique (les marchandises défectueuses seront couvertes par la garantie Eurospares ) :

Special order parts over the value of £200.00 cannot be returned for credit unless otherwise agreed by Eurospares.
All special-order parts (except VOR’s) will be accepted for return within 14 days of delivery if under £200.00 however will be subject to a 20% restocking fee.
Urgent order and VOR’s cannot be returned for credit unless otherwise agreed by Eurospares.
Subject to the above conditions, electrical parts cannot be returned unless still in their original sealed packaging.
It is the customers responsibility to cover all return shipping fees which include any associated fees such as import taxes or duties.

Eurospares doit être informé par email à Eurospares des marchandises manquantes, endommagées ou incorrectes dans les 5 jours suivant la livraison des pièces.

Si une pièce a le numéro de pièce et la description corrects mais que la pièce physique est incorrecte (manque la boîte), le client dispose de 5 jours supplémentaires à la clause ci-dessus pour le signaler (10 jours à compter de la livraison).

Tout écart signalé après ces délais sera traité à la discrétion d' Eurospares.

Consumer Contracts Regulations (2013) (UK Customers Only)

Eurospares est lié par le Règlement sur les contrats de consommation 2013 (CCR) entré en vigueur le 13 juin 2014 (plus de détails sur le lien suivant : http://www.legislation.gov.uk/uksi/2013/3134/contents/made) .

The CCR only applies to consumers (“consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession) within the UK that purchase goods from us at a distance (i.e. over the telephone, email or on-line).
It applies to all goods, weather in stock or special order (unless personalised or made to the consumer’s specifications). [provision (28) paragraph (1) sub-paragraph (b)]
It does not apply to goods and services under the payment value of £42.00. [provision (7) paragraph (4)]
It does not cover goods if a customer has requested a VOR. [provision (28) paragraph (2) sub-paragraph (a)]

Consumers right to cancel

Consumers have the right to cancel an order for goods the moment an order is placed and ends 14 days from the day the goods are received.

If the order consists of multiple goods, the 14-day period runs from when the last of the batch isdelivered.

This 14-day period is the time consumers must decide whether to cancel, they then have a further 14 days to send the goods back.

Consumers right to a refund

Consumers should get a refund within 14 days of the goods being received by Eurospares.

A deduction can be made if the value of the goods has been reduced as a result of the consumer handling the goods more than was necessary.

The extent to which the consumer can handle the goods is the same as it would be if they were assessing them in a shop.

Refunding the cost of delivery

Eurospares will refund the basic delivery cost of getting the goods to the consumer in the first place, so if an enhanced service was chosen (e.g. guaranteed next day), Eurospares would only refund the basic cost.

Unless the goods are faulty or miss-described, it is It is the customers responsibility to cover all return shipping fees.

Returns Form

All goods must be returned with a completed and authorised returns form. Please note that any items returned without pre-authorised returns form will be rejected.

Si vous avez des questions supplémentaires ou si vous avez besoin de plus d'informations sur notre politique de retour, n'hésitez pas à nous contacter .